Why Hasn't My Withdrawal Arrived In The Account?

If your withdrawal hasn’t arrived at the receiving platform or wallet, there are a number of possible reasons. Please carefully review the common scenarios below before contacting support.

Withdrawal Processing Time

• All withdrawals go through BloFin’s system processing + security checks before being broadcast to the blockchain.

• This may take several minutes depending on system load and security verification.

• You can track the withdrawal status under:

  • Assets → History → Withdraw (Web)

  • Wallet → History → Withdraw (App)

Blockchain Confirmations Pending

• After processing, your transaction must be confirmed by the blockchain.

• Different networks require different confirmation times:

  • TRC20: usually 1–5 minutes

  • ERC20: 10–30 minutes (longer if congested)

  • BTC: 10 minutes to 1+ hour depending on network traffic and miner fees

• 👉 You can check the confirmation status directly in the blockchain explorer using your TXID.

Wrong Network Selected

• The withdrawal network must match the deposit network on the receiving platform.

• Example: Withdrawing USDT via TRC20 to a wallet expecting ERC20 will result in loss of funds.

• Always confirm the correct network in both BloFin and the destination platform before submitting.

Memo/Tag Issues

• Some tokens (e.g., XRP, XLM, TON) require a Memo/Tag in addition to the address.

• If the Memo/Tag is missing or entered incorrectly, the receiving platform may not credit the funds automatically.

Transaction Confirmed on Blockchain but Funds Not Received

• If the withdrawal shows as successful in BloFin and is confirmed on the blockchain (verified with TXID), this means the funds have already left BloFin.

• At this point, the crediting process depends entirely on the receiving platform/wallet.
  👉 Please contact the support team of the receiving platform and provide them with your TXID and transaction details for further assistance.

• If they require any extra information from BloFin, you may come back to us and we’ll be happy to support you.