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Why Have I Not Received My Deposit?

August 16, 2025 at 02:08 PM

If your deposit hasn’t arrived in your BloFin account, don’t worry—there are several common reasons why this might happen. Please review the points below carefully before contacting support.

Blockchain Confirmations Pending

  • All deposits require a certain number of blockchain confirmations before being credited to your account.

  • Until the required confirmations are met, the deposit will not show as available.

  • Confirmation times vary by network:

    • TRC20: usually 1–5 minutes

    • ERC20: 10–30 minutes (can take longer if the network is congested)

    • BTC: varies, may take 10 minutes to 1+ hour depending on fees and network load

👉 You can also check the confirmation status directly in the corresponding blockchain explorer using your TXID.

Wrong Network Selected

  • The network you select on BloFin must match the one used on your sending platform.

  • If you select TRC20 on BloFin but send via ERC20, the funds will not be credited and may be unrecoverable.

  • Always confirm supported networks in the Deposit page before making a transfer.

Missing or Incorrect Memo/Tag

  • Some tokens (e.g., XRP, XLM, TON) require a Memo or Tag for correct crediting.

  • If you forget to include it or enter it incorrectly, the deposit will not be credited.

Minimum Deposit Amount Not Met

  • Each asset and network has a minimum deposit requirement.

  • If you send less than this amount, the deposit will not be credited, and such small amounts are generally non-recoverable.

  • Always check the minimum before sending, shown on the Deposit page.

Unsupported Crypto or Networks

  • Depositing unsupported crypto or networks will not be credited to your account and may result in permanent loss of funds.

  • Example: Sending ETH via an unsupported chain (such as certain L2 or niche networks) will result in loss of funds.

  • Always verify the supported token and its supported network on the BloFin Deposit page before making a transfer. Different tokens may only support specific networks (e.g., USDT supports TRC20, ERC20, BEP20; while some tokens may only support one network).

Deposit Address Errors

  • Ensure you copy the correct deposit address directly from your BloFin account.

  • Do not use old addresses or addresses from other platforms.

  • Always verify the address format and contract address before sending.

 

When to Contact Support

If you’ve confirmed all of the above and your deposit is still not showing after the normal confirmation time, please [Submit a Request] with:

  • TXID (transaction hash)

  • Token & Network used

  • Deposit amount

  • Time of transfer

  • Screenshots of the withdrawal transaction from the sender platform.

Our support team will investigate and provide further assistance.

 

To avoid deposit issues in the future, always:

  • Double-check the network before sending.

  • Confirm if a Memo/Tag is required.

  • Verify the minimum deposit amount.

  • Use only the official BloFin deposit address generated in your account.

For more information, please visit our Deposit & Withdrawal FAQ.

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