1. Who is eligible to use a crypto purchase service to buy digital currencies?
All users who have registered a BloFin account completed email or phone verification and set up a two-factor authenticator.
2. How long does it take to receive digital currencies after buying with fiat?
The duration depends on the fiat merchant you choose. If you choose to buy digital currencies and receive fiat through a bank account, the process may take 1-5 minutes. Transactions through digital wallets typically take only a few minutes.
3. What is a fiat gateway?
A fiat gateway is a partner vendor that collaborates with BloFin to provide users with services for buying digital currencies. There are two fiat gateways: Simplex and Alchemy.
4. Why is the gateway vendor not displayed after selecting fiat currency, digital currency, and payment method?
The available vendors depend on the payment method you choose and your location. There may be no vendors available in your region.
5. Why do I need to complete the verification process for the fiat vendor?
The fiat vendor handles the transactions of converting fiat currency to digital currencies for you. You need to complete the onboarding and verification process before engaging in transactions.
6. What are the transaction limits when buying through third-party vendors?
Each vendor sets its own buying and selling limits. After completing the above steps, the screen will display the limits set by each vendor.
7. How long does it typically take for digital currencies to arrive?
After you have completed the payment, the fiat vendor will send the digital currencies to you. Most settlements are completed on the blockchain and take 1-30 minutes, depending on the network conditions. Some vendors settle directly on the BloFin chain, so you will receive the digital currencies immediately after payment.
8. Is there a minimum amount limit when buying crypto?
Yes, there is a minimum amount requirement for purchasing crypto with fiat currencies, and it aligns with the minimum deposit limit. To determine the exact minimum deposit amount, kindly visit the
Depositpage.
Note: If your purchasing amount falls below this minimum deposit limit, there is a risk of losing the funds. Therefore, please ensure that your purchasing order meets the minimum deposit requirement.
9. How can I check the status of my order?
You can check the order status on the order page. Most settlements are completed on the blockchain and take 30 minutes, depending on the network condition.
10. How do I contact the Simplex support team when I have questions about my orders?
If you have any questions about your orders, you can contact the Simplex support team through the following methods:
1) Visit the Simplex FAQ website by clicking [Here]. You can access their online service or submit a support ticket to get assistance with your queries.
2) On the BloFin website, find the 'Chat' button in the lower right corner on the Buy Crypto page as below.
11. How do I contact the Alchemy Pay support team when I have questions about my order?
If you encounter any issues when buying crypto via Alchemy Pay, we recommend referring to the Alchemy Pay FAQ for answers to common questions. For additional assistance, please click [Here] to directly contact the Alchemy support team.
