1. Is there any effect on my account when I change or reset the security settings?
Yes, to protect your funds, generally, the withdrawal function will be suspended for 24 hours after resetting verification methods. If you reset the security verification when they are unavailable, the withdrawals will be suspended for 48 hours.
2. Why can’t I receive the email verification code？
Please check and try again as follows:
- check the blocked mail spam and trash;
- add the BloFin notification email address (noreply@blofin.com) to the email whitelist so that you can receive the email verification code;
- wait for 15 minutes and try.
3. Why can’t I receive SMS verification code? Please check and try again as follows:
- please do not to click it frequently;
- check the content of the blocked SMS;
- confirm whether the status of the mobile phone operator supports is available;
- wait for 15 minutes and try.
4. What can I do when it shows "linking failed"?
- Ensure that you have installed the Google Authenticator App.
- Try to synchronize the time on your mobile phone and your computer.
- Ensure that you've entered the correct verification code.
- Ensure that the date/time setting on your mobile phone is set to “automatic”.
5. I lost access to my previous Google Authenticator App. How can I re-enable it?
- If you've saved the backup key or QR code generated when you first enabled the Google Authenticator, you can re-enable your Google Authenticator by simply entering the backup key to the App or scanning the QR code directly.
- If you haven't saved the backup key, you can reset the Google Authenticator. How to reset Google Authenticator?
6. What can I do when it shows “verification code erro”?
- The 2FA code is valid for 30 seconds, ensure you enter it within the valid period.
- Try to synchronize the time on your mobile phone (to synchronize your Google Authenticator App) and your computer (from which you attempt to log in).
- Clear your browser cache and cookies.
- If you have re-installed a new Google Authenticator App or lost your Google Authenticator, you should reset your Google Authenticator. How to reset Google Authenticator?