If the email/phone number is working fine and you can log in to your BloFin account successfully, follow the steps below to change it:
Please note that withdrawals will be unavailable within 24 hours after resetting the security features to protect your assets.
Web
Log in to your BloFin account and click on your user avatar in the upper right corner.
Go to [Overview] and select [Account & Security].
Navigate to the [Email] section and click on [Change] to access the Change Email page.
Enter your new email address and verify it by entering the new email code, current email code/SMS code, and Google Authenticator code (2fa).
Click [Submit] to successfully change your email.
APP
Log in to your BloFin account and tap on your user avatar.
Select [Account & Security] from the options.
Go to the [Email] section and tap on the arrow [→] to access the Change Email page.
Enter your new email address and verify it by entering the new email code, current email code/SMS code, and Google Authenticator code (2fa).
Click [Confirm] to successfully change your email.
If you have lost access to your email/phone number or if it is not functioning, follow the steps below to change:
Please note that withdrawals will be unavailable within 48 hours after resetting the security features to protect your assets.
Web
Click here to reset your email/phone number: https://blofin.com/reset-security. Alternatively, click on [Unable to verify] to reset your email/phone number.
On the Reset Security Verification page, select the issue you are facing and click [Start Reset].
Follow the detailed instructions and requirements to prepare and upload a video.
Verify your email code/SMS code/Google Authenticator code and click [Submit].
Please kindly note that your request will be reviewed within 24 hours, and the result will be sent to you via email. Please check your email for updates.
APP
Tap on [Security verification unavailable] to access the Reset Security Verification interface.
On the Reset Security Verification page, select the issue you are facing and click [Submit].
Follow the detailed instructions and requirements to prepare and upload a video.
Verify your email code/SMS code/Google Authenticator code and tap [Submit].
Please kindly note that our request will be reviewed within 24 hours, and the result will be sent to you via email. Please check your email for updates.