There are possible reasons that cause you not to receive your deposit:
Delayed from block confirmation
You can check if you've input the correct deposit information and your transaction status on the blockchain. If your transaction is on the blockchain, you can check if your transaction reaches the required confirmation numbers. You will receive your deposit amount once it reaches the required confirmation numbers.
If your deposit can't be found on the blockchain, you can reach out to your corresponding platform's customer support for assistance.
Deposit different cryptos
Before you submit a deposit request, make sure that you've selected the crypto supported by the corresponding platform. Otherwise, it could lead to deposit failure. (Select the crypto that is supported by the corresponding platform)
Incorrect address or network
Before you submit a deposit request, make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to deposit failure. (Select the deposit network that is supported by the corresponding platform in the Deposit network field)
For example, you would like to deposit USDT-TRC20 to a USDT-ERC20 address that is not compatible. This can lead to deposit failure.
In such a case, you can reach out to our customer support for assistance.
Fail to reach the minimum deposit amount
Before you submit a deposit request, make sure that you deposit at least the minimum amount that you can find on our BloFin deposit page. Otherwise, it could lead to deposit failure.
BloFin: Make sure you deposit meets or exceeds the minimum deposit amount shown on the Deposit page