Thank you for visiting BlockBlitz s.r.o (“BlockBlitz”) registration number: 218 76 410, Chudenická
1059/30, Hostivař, 102 00 Praha in partnership with various online payment institutions (“Payment
Institutions”).
These terms and conditions (the “Terms and Conditions”) govern the issuance and use of the Account
and Card by and between Blockblitz and the Account Holder. Notwithstanding the foregoing, the
Account Holder may be required to separately agree to any additional terms and conditions as may
be imposed by Paytend from time to time.
This Terms and Conditions is construed alongside with, and supplementary to, BloFin’s User
Agreement and Privacy Policy, available at: https://www.BloFin.com/terms (the “User Agreement”). If
any of the provisions contained herein contradicts with the User Agreement, the terms under this
Terms and Conditions shall prevail to the extent that it does not violate any applicable laws.
1. Definition and Interpretations
1.1 Definitions
Unless otherwise mentioned:
“CO-BRANDER” means BlockBlitz s.r.o. (otherwise referred to as BlockBlitz), a Private Limited
Company registered in Czech Republic with Commercial Registration 21876410 and whose principal
place of business is Chudenická 1059/30, Hostivař, 102 00 Praha, who is responsible for the
provision of Blockblitz Services to Account Holders.
“Account” means an account created and maintained to reflect Transactions and any Account
Service Charges that may apply.
“Account Holder” means the individual to whom the Account Services are provided.
“Account Services” means the On-Boarding and Compliance Checking of the Account Holder and
the provision of User Credentials, Accounts, and Cards linked to Accounts.
“Account Service Charges” means any charges payable by an Account Holder to Paytend and/or
BlockBlitz in respect to Account Services and/or BlockBlitz Services as notified from time to time in
the Account Service Charges Schedule. For the avoidance of doubt Paytend and BlockBlitz reserves
the right to modify Account Service Charges and or levy any additional fees and charges in respect of
the Account Services as and when it may seem fit.
“Account Service Charges Schedule” means the schedule of Account Service Charges
attached to these Terms and Conditions or as most recently published by Paytend and made
available via BlockBlitz Services.
“Affiliate” means an Affiliate or Affiliates of BlockBlitz which enable Account Holder to access
BlockBlitz Service.
“Applicable Law” means the laws of England and Wales, as may be from time to time , enacted,
amended or re-enacted.
“Applicant” means an individual that has been introduced to Paytend by BlockBlitz and has applied
for Account Services and that is subject to the On-Boarding and Compliance Checking process prior
to approval and acceptance as an Account Holder.
“ATM” means an electronic device that enables cash withdrawals to be made and other banking
transactions to be executed electronically.
“Billing Currency” means the currency of the Account and Card that a Transaction is applied to and
that may not be the same currency as the Transaction itself as described in 3.3 herein.
“CO-BRANDER Wallet” means the nonsegregated value storage mechanism provided to the Account
Holder by BlockBlitz and/or its Affiliate where cryptocurrencies or other digital assets are stored and
from which the value of Transactions will be settled.
“Card” means any Physical Card, Virtual Card, mobile telephone, contactless enabled device
or other hardware or software device that accesses and performs Transactions against an
Account.
“Card Association” means (i) VISA International, Inc., (ii) MasterCard International
Incorporated, (iii) any other card-sponsoring organisation or association that contracts with
financial institutions to switch and/or settle transactions effected with Cards by the Account
Holder, and (iv) any successor organisation or association to any of the foregoing
organisations or associations.
“Chargeback” means the reversal of a Transaction which is disputed by the Account Holder.
“Client Consent” means the process of collecting consent from Applicants to capture, process and
share Personal Information between BlockBlitz, its Affiliate and Paytend during provision of the
Account Services.
“BlockBlitz Services” means the functions of BlockBlitz that have overall
responsibility for the provision of services to Account Holders including a mobile application,
and Website.
“Complaint” means an expression of dissatisfaction either verbally or in writing and should be
submitted directly by the Account Holder or by someone who is authorized to act on the
Account Holder’s behalf.
“Force Majeure” means an event beyond the reasonable control of a party, which affects its ability to
perform its obligations and which is not occasioned or caused by its negligence. For the purpose of
these Terms and Conditions, Force Majeure includes (but is not restricted to) acts of God,
expropriation or confiscation of property, governmental and judicial action not the fault of the party
failing or delaying in performance, or the threat of any of the foregoing,pandemics, any form of war,
hostilities, armed rebellion, terrorism, local or national emergency, sabotage, floods, fires, explosions
or other catastrophes.
“Paytend” means Paytend Europe UAB, a company registered in the Republic of Lithuania with
Commercial Registration [304730875] and [EMI License LB000480] whose principal place of business
is at [Republic of Lithuania, Pamenkalnio st. 25-1 LT-01113 Vilnius, Lithuania]; who are responsible for
the provision of technology and platform that is used to create and administer Accounts and Cards.
“Merchant” means any ATM or any physical or electronic establishment (including stores, restaurants,
hotels, airlines, transportation providers, mobile applications, websites and any other commercial or
non-commercial payment beneficiaries), wherever located, which accept Transactions on Cards.
“On-Boarding and Compliance Checking” means the process undertaken by Paytend on Applicants
prior to approval as Account Holders and provision of the Account and routinely thereafter. On-
Boarding and Compliance Checking comprises obtaining Client Consent, the capture of Personal
Information, data and identification and other documents from the Applicant and the validation of such
records against internal and external sources of information to satisfy regulatory requirements
including Know Your Customer (KYC), Anti-Money Laundering (AML), Counter Financing of Terrorism
(CFT) and Politically Exposed Persons (PEP) and Foreign Account Tax Compliance and Common
Reporting Standard (FATCA/CRS), as applicable.
“Personal Information” means any and all information (to that extent that such information relates to
an identified or identifiable natural person) requested and collected by BlockBlitz and/or Paytend from
Applicants after Client Consent and during On-Boarding and Compliance Checking and all other data
including but not limited to details of Transactions and the utilization of Account Services and
BlockBlitz Services by Account Holders.
“PIN” means the unique personal identification number allocated to the Account Holder to enable the
Account Holder to authenticate Transactions using a Card.
“Service Channel” means the channels provided by BlockBlitz, its Affiliate and or Paytend where
Applicants may apply for Accounts and submit to the On-Boarding process, and where Account
Holders may view Prepaid Cards, PINs and Account and Transaction data, or where Account Holders
obtain other types of Services as described under this Agreement.
“Transaction” means any purchase, cash withdrawal, transfer, or other financial transaction, which is
affected by the Account Holder via the BlockBlitz Services or at a Merchant or Service Channel
through use of the Account Services in accordance with these Terms and
Conditions.
“User Credentials” means usernames, passwords, personal identification number (PIN) and one-
time-passwords (“OTPs”) provided by Paytend and/or BlockBlitz to the Account Holder as a part of the
Account Services to enable the Account Holder to access the BlockBlitz Services.
1.2 Interpretations
a) The titles or headings of the Sections in these Terms and Conditions have been included solely for
ease of reference and shall not be considered in the interpretation or construction.
b) The singular includes the plural, and vice versa, and words denoting persons include bodies
corporate and, unless otherwise stated, include successors or assigns of such persons.
c) Where a word or phrase is defined, other parts of speech and grammatical forms of that word or
phrase shall have corresponding meanings.
d) References to monetary amounts are in EUR or the equivalent value in EUR of any other
billing currency, unless otherwise stated.
2. The Account Services
2.1. Usage of Account Services
a) Approval and registration of an Account Holder and commencement of Account Service is subject
to the Applicant providing Client Consent and all Personal Information and identification and other
documents that Paytend or BlockBlitz may, at their absolute discretion, request during On -Boarding
and Compliance Checking.
b) Approval and registration of Applicants and provision and usage of Account Services by Account
Holders is at the sole discretion of Paytend and BlockBlitz and Paytend or BlockBlitz may refuse to
provide or withdraw Account Services to any Applicant or Account Holder at any time without
assigning any reason for such refusal or withdrawal.
2.2. Funding of Transactions and Transaction limits
a) The maximum individual Transaction amount and periodical cumulative Transactions amount shall
not exceed the limits stipulated by Paytend or BlockBlitz from time to time.
b) The value of cryptocurrency or other digital asset calculated by the BlockBlitz or its affiliates as
required to cover the amount of each Transaction shall be debited from the BlockBlitz and/or
Blockblitz’s affiliate’s Wallet, or in the case of refunds shall be credited to the BlockBlitz and/or
Blockblitz’s affiliate’s Wallet.
c) During Transaction processing the Transaction amount in fiat currency shall be converted subject to
the prevailing rates of exchange between EUR and the cryptocurrencies or other digital assets
supported by BlockBlitz and/or Blockblitz’s affiliate’s Wallet, such prevailing rates of exchange shall be
published by the BlockBlitz or its affiliates via the Service Channels at all times.
d) Cash withdrawals Transactions performed at ATMs and Merchants may be subject to additional
processing, fees, or rates of foreign exchange that are not under the control of Paytend or BlockBlitz.
Paytend or BlockBlitz are not and shall not be held responsible or liable for the acceptance or cost of
such Transactions which shall be the sole responsibility and liability of the Account Holder.
2.3. Ownership of the Account Services
The Account Services and Cards shall remain the property of Paytend at all times and the Account
Holder shall be obliged on first demand to follow all instructions of Paytend or BlockBlitz including
where applicable to surrender Cards and User Credentials to Paytend or BlockBlitz or a Service
Channel, destroy PINs, and cease to use the Account Services.
2.4. Safeguarding the Account Services
2.4.1.Usage of the Account Services is extended to the Account Holder at the Account Holder’s sole
risk and responsibility. The Account Holder must keep the Card and User Credentials separately, and
safe and secure and is advised not to make any written or other record of the User Credentials.
2.4.2.Usage of BlockBlitz Services is extended to the Account Holder at the Account Holder’s sole risk
and responsibility. The safekeeping and security of any and all User Credentials supplied by
BlockBlitz Services to the Account Holder is at the Account Holder’s sole risk and responsibility, and
the Account Holder is advised not to make any written or other record of such User Credentials.
3. Use and Availability of the Account Services
3.1. Cards and other channels supported by BlockBlitz Services enable the Account Holder to access
value stored in BlockBlitz and/or Blockblitz’s affiliate’s Wallet and perform Transactions. For the sake
of clarity, it is informed that the Account Services are not bank account, debit card or credit card
account and the Account Holder will not be entitled to receive any interest on value stored therein, no
cheque books or other payment instruments will be issued to the Account Holder, and the Account
Holder shall not be entitled to perform Transactions that exceed the balance of the value stored in
BlockBlitz and/or Blockblitz’s affiliate’s Wallet.
3.2. Usage of the Account Services is personal to the Account Holder and the Account Holder shall be
responsible for all Transactions and Account Service Charges.
3.3. Transactions made by the Account Holder shall be debited from the value stored in BlockBlitz
and/or Blockblitz’s affiliate’s Wallet according to the process described in 2.2 herein. Fees described
in the Account Service Charges Schedule shall be charged and added to the amount of the
Transaction prior to or at the time of debit from BlockBlitz and/or Blockblitz’s affiliate’s Wallet.
3.4. Transactions performed by the Account Holder including but not limited to Transactions via e-
commerce websites and mobile applications shall be at the Account Holder’s sole risk and liability;
neither Paytend nor BlockBlitz and its Affiliate shall be liable for any damage, liability, claims or
disputes arising from use of the Account Services by the Account Holder. For the avoidance of doubt
the only recourse that the Account Holder has to Paytend and or CO- BlockBlitz and its Affiliate under
any circumstances is via the Disputed Transaction and Chargeback process described in paragraph
5.2 herein.
3.5. The Account Holder agrees to not use the Account Services for any illegal Transactions or
purposes as may be defined from time to time by any Card Association regulations, international
authorities, the Laws of England and Wales, and that of the European Union.
3.6. The Account Holder acknowledges that under certain circumstances the Account Services may
be temporarily unavailable and that usage of the Account Services and or Transactions may be
declined even when there is sufficient value stored in BlockBlitz and/or Blockblitz’s affiliate’s Wallet
and that neither Paytend nor BlockBlitz and its Affiliate shall be liable for any damage, liability, claims
or disputes arising from such circumstances.
4. Loss and replacement of Cards and User Credentials
4.1. Upon discovery of the loss or theft of a Card or User Credentials, the Account Holder should
notify BlockBlitz Services or it’s affiliate or Paytend using a Service Channel immediately. The Account
Holder shall be required to provide his/her Account number and any other Personal Information that
may be requested to validate the identity of the Account Holder.
4.2. The Account Holder shall be solely responsible for all Transactions that are effected through use
of the Account Services whether performed with or without the knowledge and authorization of the
Account Holder prior to the loss or theft of the User Credentials being reported. Neither Paytend nor
BlockBlitz takes any responsibility/liability on any usage of the Account Services or Transactions and
strongly recommends the loss, misappropriation, or misuse of Cards and User Credentials be
reported immediately.
4.3. On receiving a request to re-issue a PIN, BlockBlitz, its affiliates, or Paytend may at its sole
discretion distribute a replacement PIN, the possession and use of which shall be governed by these
Terms and Conditions.
4.4. On receiving a request to re-issue user credentials from BlockBlitz Services, BlockBlitz or its
affiliates may at its sole discretion issue replacement user credentials, the possession and use of
which shall be governed by these Terms and Conditions.
4.5. On receiving a request to re-issue a Card, Paytend may at its sole discretion issue the Account
Holder with a replacement Card, the possession and use of which shall be governed by these Terms
and Conditions.
4.6. By making an application for the re-issue of User Credentials and or Card the Account Holder
agrees that any relevant Account Service Charges listed in the Account Service Charges Schedule
may be deducted from BlockBlitz and/or BlockBlitz’s affiliate’s Wallet prior to the provision of such
replacements.
4.7. In the event that the Account Holder recovers a Card which has been reported as lost or stolen or
otherwise replaced the Account Holder shall hand over the recovered Card/s to Paytend or BlockBlitz
or it’s affiliate immediately.
5. Refunds and Chargeback
5.1. Refunds
Paytend and BlockBlitz and its affiliate will credit BlockBlitz and/or BlockBlitz’s affiliate’s Wallet with
the amount of any refund only upon settlement of a properly issued credit from the Merchant via a
Card Association. Subject to any rights vested in the Account Holder by Applicable Law, no claim by
an Account Holder against a third party may be the subject of a defense or counter claim against
Paytend and or BlockBlitz and its affiliate.
5.2. Disputed Transactions and Chargeback
a) In the event that the Account Holder disputes a Transaction, such dispute must be lodged with
Paytend using a Service Channel immediately.
b) On receiving notification of a disputed Transaction, Paytend will process the dispute in accordance
with the Standard Dispute Resolution and Chargeback Process Rules (the “Dispute Resolution
Rules”) or other rules of similar nature of Paytend.
c) The Account Holder agrees and accepts that the provisions of the Dispute Resolution Rules shall
be binding thereupon.
d) The Account Holder agrees and accepts that the disputed Transaction amount will be credited to
BlockBlitz and/or BlockBlitz’s affiliate’s Wallet only in the event that the dispute resolution process
culminates in a decision in favour of the Account Holder. For the avoidance of doubt, it is clarified that
BlockBlitz and/or BlockBlitz’s affiliate’s Wallet shall not be credited during the dispute resolution
Process.
6. Authorization of Paytend and BlockBlitz
By using the Account Services, the Account Holder authorizes Paytend and/or BlockBlitz and its
affiliates to:
6.1. Deduct the value of Transactions from the balance of BlockBlitz and/or BlockBlitz’s affiliate’s
Wallet notwithstanding that such Transactions may exceed the value stored in BlockBlitz and/or
BlockBlitz’s affiliate’s Wallet;
6.2. Deduct any and all applicable Account Service Charges from BlockBlitz and/or BlockBlitz’s
affiliate’s Wallet as and when such charges accrue or arise;
6.3. Perform currency conversions when Transactions are made and debit the value stored in
BlockBlitz and/or BlockBlitz’s affiliate’s Wallet according to the procedure described in 2.2 herein;
6.4. Debit the value stored in BlockBlitz and/or BlockBlitz’s affiliate’s Wallet with any and all other
liabilities that may be incurred by the Account Holder through use of the Account Services; and
6.5. Set-off any liability owed by the Account Holder to Paytend against any value stored in BlockBlitz
and/or BlockBlitz’s affiliate’s Wallet.
7. Rights of Paytend and BlockBlitz
7.1. Paytend or BlockBlitz may amend these Terms and Conditions and or vary the method of
calculation of the Account Service Charges at any time with or without notice to the Account Holder.
7.2. Paytend or BlockBlitz may change the Account Services at any time with or without notice to the
Account Holder.
7.3. Paytend or BlockBlitz may log and create records of any activities of the Account Holder and
usage of the Account Services and such records may be used in On-Boarding and Compliance
Checking, and as evidence in any financial investigations and reporting, compliance investigations
and reporting, and in proceedings before any court of law, as Paytend and/or BlockBlitz may deem fit.
7.4. Paytend or BlockBlitz reserves the right to levy additional Account Service Charges and or debit
any other amounts relating to the Account Services from BlockBlitz and/or BlockBlitz’s affiliate’s Wallet
as and when it may deem fit after providing reasonable notice to the customer.
7.5. Paytend and or BlockBlitz may log any usage of the BlockBlitz Services and or Service Channels
or make records of Account Holder instructions given, or conversations had, by the Account Holder
with BlockBlitz Services and such records shall be conclusive proof and binding for all purposes and
may be used as evidence in any financial investigations, compliance investigations and proceedings
before any court of law, as Paytend and/or BlockBlitz may deem fit.
8. Obligations of the Account Holder
The Account Holder agrees and undertakes:
8.1. To safeguard the Account Services and keep the Card and User Credentials under their personal
control at all times, and not to divulge the User Credentials or provide access to the BlockBlitz
Services, Cards or Account Services to any person at any time other than as strictly authorized by
BlockBlitz and/or Paytend;
8.2. To safeguard the mobile applicable and or website used to access BlockBlitz Services and keep
the User Credentials under their personal control at all times, and not to divulge the User Credentials
to any person at any time other than as strictly authorized by BlockBlitz and/or Paytend;
8.3. To reimburse Paytend and BlockBlitz on first demand with all amounts due in the event that the
available balance in BlockBlitz and/or BlockBlitz’s affiliate’s Wallet is insufficient to meet the total
amount of all Transactions, Account Service Charges and other debits properly made to BlockBlitz
and/or BlockBlitz’s affiliate’s Wallet;
8.4. Not to pledge the Account and or Card or use the Account and or Cards and or BlockBlitz and/or
BlockBlitz’s affiliate’s Wallet as security for any purpose;
8.5. To surrender the User Credentials to BlockBlitz or its affiliate and or Paytend and or Service
Channel (as directed) no less than thirty (30) days after first demand in the event that Paytend
exercises its right to suspend or cancel the Account Holder’s use of the Account
Services;
8.6. To accept the records of Paytend and BlockBlitz and its affiliate as true and accurate and not to
dispute the veracity or accuracy of the same;
8.7. To notify Paytend via BlockBlitz Services or BlockBlitz of any change in the Account Holder’s
personal details that were provided to Paytend and BlockBlitz during
On-Boarding and Compliance Checking;
8.8. Not to engage in any activities that are, or are likely to be construed to be, money laundering to
cover up the illegal source of your assets and obtain illegal profits; the Account Holder and/or
Applicant shall not use the Account Service and BlockBlitz Service for any illegal and criminal
activities such as money laundering and terrorist financing, or provide financial support or disguised
assistance for terrorist financing and money laundering.
In case of any suspicious change to your information, or that a transaction raises, in Paytend and/or
BlockBlitz’s absolute sole discretion, any suspicions in relation to the foregoing, Paytend and/or
BlockBlitz shall have the right to re-identify or re-verify Personal Information, and shall, based on re-
verification results, decide whether to continue to provide relevant Account Holder and/or Applicant
with the Account Service and/or BlockBlitz Services, or whether to impose restrictions on the
respective account (including but not limited to blocking and deleting relevant services at any time
without notice), and indefinitely suspend, discontinue or even terminate Account Service and/or
BlockBlitz Services provided thereto.
9. Warranties of the Account Holder
The Applicant and/or Account Holder warrants that:
9.1. They are competent to contract under Applicable Law;
9.2. They are entitled to make an application for Account Services and if provided access to such
Account Services will not be in violation of Applicable Law;
9.3. The value stored in BlockBlitz and/or BlockBlitz’s affiliate’s Wallet is derived from legitimate
sources and not from funds that are the product of activities that are linked to, or could be construed
as being linked to, money laundering and/or the financing of terrorism and/or tax evasion and/or
proceeds of crime in any jurisdiction and or are in any way in violation of Applicable Law; and
9.4. The information furnished during On-Boarding and Compliance Checking is true, accurate, up to
date and not misleading.
10. Disclaimer of Liability
Neither Paytend or BlockBlitz shall be liable for any loss or damage sustained or incurred
by the Account Holder, whether direct or indirect, including loss or damage sustained as a
consequence of:
10.1. Paytend, BlockBlitz Services, Service Channels, and/or Merchants refusing to allow a
Transaction or refusing to accept a Card or PIN;
10.2. Any defect or deficiency in the goods or services supplied to the Account Holder by any
Merchant or, where applicable, for any breach of non-performance by a Merchant or the Account
Services;
10.3. The Account Holder being unable to avail the BlockBlitz Services and or Account Services either
by reason of insufficient funds in the Account, or as a result of the failure of computer systems,
network connections, electronic or mechanical failure, or other technical or operational fault whether
linked to the BlockBlitz Services and or Account Services provided by Paytend or BlockBlitz or not;
10.4. The exercise by Paytend or BlockBlitz of its rights to terminate the Account Services or the
Account as a result of suspicious or fraudulent or potentially suspicious or fraudulent use of the
Account Services or the Account;
10.5. Any injury to the reputation of the Account Holder arising from the non-performance or
termination of the Account Services or the refusal of any person to honour or accept Cards and or
PINs;
10.6. Any dispute between the Account Holder and a Merchant or Paytend or BlockBlitz or any
financial institution or other person acting on behalf of a Merchant;
10.7. Events outside of Paytend’s and or BlockBlitz’s control or Force Majeure;
10.8. The Account Holder being denied access to the Account Services and or BlockBlitz Services as
a result of Paytend and or BlockBlitz bona fide belief that such use or access is unauthorized;
10.9. Any surcharges and or levies being payable by the Account Holder to Merchants for use of
Account Services and or Cards;
10.10. Paytend, BlockBlitz, or any Merchants, withdrawing, cancelling, altering or amending any
special offers and or discounts that may be made available from time to time;
10.11. Loss or damages resulting from a fraudulent use of Card or Pin that is a direct or indirect result
of the Account Holder’s negligence, carelessness, or recklessness with respect to its obligations
under Clause 8.1 and 8.2 of this Terms and Conditions.
11. Exclusion of Warranties
Paytend and/or BlockBlitz makes no promises, representations or warranties, either express, implied,
statutory or otherwise in respect of the Account Services and Paytend and or BlockBlitz specifically
disclaim all implied warranties of merchantability, non-infringement and fitness for a particular
purpose. In no event shall Paytend and or BlockBlitz have any liability for any direct, indirect, special,
incidental, or consequential damages, however caused and under any theory of liability, including tort
and negligence, and whether or not Paytend and or BlockBlitz has been advised of possibility of such
damage.
12. Personal Information
12.1. In respect of exercising its rights and performing its obligations and services under these Terms
and Conditions, Paytend shall comply with all Applicable Law, including but not limited to the
European Personal Data Protection Regulations, and shall not, as far as is reasonable, do anything,
or permit anything to be done, which has the effect of breaching such laws or regulations. Paytend is
a Data Controller and/or a Data Processor (as applicable) as defined under Applicable Laws, of
Personal Information in connection with the provision of Account Services and obtains Client Consent
during the On-Boarding and Compliance Checking process.
12.2. The capture, processing and retention of Personal Information by Paytend and/or BlockBlitz is a
mandatory requirement under Applicable Law in respect of the application for and usage of Account
Services including but not limited to On-Boarding and Compliance Checking.
12.3. Personal Information submitted to Paytend and/or BlockBlitz may be stored and processed by
computerized or other means by Paytend, BlockBlitz, or any third-party entity to which Paytend and/or
BlockBlitz elects to outsource data hosting or data processing aspects of the Account Services or
BlockBlitz Services.
12.4. The Applicant and/or Account Holder is aware and has provided Client Consent either by wet or
digital signature or by checking the box provided for consent in the digital application, that Personal
Information provided to Paytend and/or BlockBlitz may be disclosed and shared by Paytend and/or
BlockBlitz with its affiliates and business partners and other service providers (including banking
partners) that may be engaged in providing services to Account Holders as a part of the Account
Services or BlockBlitz Services. Paytend and BlockBlitz confirm that such consent has been recorded.
12.5. The Applicant and/or Account Holder may at any time withdraw their consent subject to
Applicable Law and request that Paytend and/or BlockBlitz stop processing their Personal Information
by sending an email to support@blofin.com or by contacting Paytend Customer Support. Upon the
processing of such a request, Paytend or BlockBlitz, as appropriate, shall immediately cease to use
the Account Services and suspend access to the BlockBlitz Services and Account Services and the
Account Holder shall immediately surrender the User Credentials to Paytend, BlockBlitz and/or
Service Channel within thirty (30) natural days. The Applicant and/ or Account Holder acknowledges
that Paytend and BlockBlitz is required to and shall retain their Personal Information data for as long
as is necessary to comply with all Applicable Law and regulatory requirements.
12.6. Any changes to Paytend and/or BlockBlitz’s policy on Personal Information or Client Consent
shall be communicated to Account Holders and revised details shall be made available via BlockBlitz
Services prior to such changes take effect.
13. Incapacity of the Account Holder
13.1. Paytend and BlockBlitz must be informed in writing on the death, incapacity, dissolution,
insolvency or bankruptcy of the Account Holder and Paytend and BlockBlitz shall not be held liable for
any loss or damage, whether direct, indirect or consequential, which may arise from any Transactions
that are effected prior to written notice having been received by Paytend and BlockBlitz of such death,
incapacity or insolvency.
13.2. Upon receiving notice of the Account Holder’s death, incapacity, dissolution, insolvency or
bankruptcy, Paytend and BlockBlitz shall suspend the Account Services until such time as it is
satisfied that a duly appointed successor or court appointed officer has been legally empowered to
deal with the Account or that the heirs of the Account Holder have established their rights to the estate
of the deceased Account Holder in accordance with Applicable Law.
14. Termination
14.1. The Account Holder may terminate this Agreement and close the Account by notice to Paytend
and BlockBlitz via BlockBlitz Services or a Service Channel but such termination shall only be
effective on the return to and receipt by Paytend and BlockBlitz of the User Credentials and the
cleared payment of all outstanding liabilities of the Account Holder to Paytend and BlockBlitz in full.
14.2. The whole amount of any negative balance on the BlockBlitz Wallet and any outstanding or
applicable Account Service Charges will become immediately due and payable in full to BlockBlitz and
it affiliate on termination of this Agreement or on the Account Holder’s death, incapacity, dissolution,
insolvency or bankruptcy. The Account Holder will be responsible for settling any outstanding amounts
on BlockBlitz and/or BlockBlitz’s affiliate’s Wallet and shall keep Paytend and BlockBlitz indemnified
against all costs, charges (including legal fees), and expenses incurred in recovering such
outstanding amounts.
14.3. Paytend or BlockBlitz may terminate this Agreement at any time by cancelling or
refusing to renew the Account Services by providing no less than thirty (30) days’ notice to the
Account Holder.
15. Anti-Money Laundering and Prohibited Countries
15.1. In order to comply with regulatory requirements to prevent money laundering, financing of
terrorism, and other illicit activities, Paytend and BlockBlitz are required to perform activities relating to
the verification of Applicant and/or Account Holder information and identity. The verification procedure
comprises of, inter alia, collection of Personal Information, processing of Personal Information,
sharing of Personal Information between Paytend and BlockBlitz pursuant to Applicable Laws and
subject to Client Consent, and other measures which Paytend and BlockBlitz may, in their absolute
sole discretion, alter or amend from time to time.
15.2. Notwithstanding the foregoing, the Applicant and/or Account Holder will not be able to use the
Account Service and/or BlockBlitz Service should aforementioned verification fails or improperly
completed.
15.3. Paytend and/or BlockBlitz shall have the absolute right to impose restriction on your Account
and BlockBlitz Service, including, but not limited to, blocking or deleting a Service or Services,
suspend, discontinue, or terminate a Service or Services, freezing and seizing of assets upon proper
proceedings, in Paytend and/or BlockBlitz’s absolute sole discretion decide.
15.4. In addition to provisions under Clause 9 of this Terms and Conditions, the Applicant and/or
Account Holder represent and warrant that:
All of the Applicant and/or Account Holder assets are legitimate, safe assets owned by the Applicant
and/or Account Holder in law and in equity. There are no assets related to terrorist financing, money
laundering or other criminal activities;
The Applicant and/or Account Holder shall not use the Account Service or the BlockBlitz Service to
launder money to cover up the illegal source of assets and obtain illegal profits;
The Applicant and/or Account Holder shall not use the Account Service and/or BlockBlitz Service for
any illegal and criminal activities such as money laundering and terrorist financing, or provide financial
support or disguised assistance for terrorist financing and money laundering.
In case of any suspicious change to Personal Information, Paytend and/or BlockBlitz shall have the
right to re-identify or re-verify such information, and shall, based on re-verification results, decide
whether to continue to provide the Applicant and/or Account Holder with the Account Service and/or
BlockBlitz Service, or whether to impose restrictions on Account pursuant to applicable provisions
under this Terms and Conditions.
15.5. The BlockBlitz Services shall only be available to users in the EEA.
16. Severability
Each of the provisions hereof shall be severable and distinct from one another and if at any time any
one or more of such provisions is or becomes invalid, illegal or unenforceable, the validity, legality or
enforceability of the remaining provisions shall not in any way be affected
Thereby.
17. Assignment
Paytend shall be entitled to assign any or all its rights and obligations in connection with the Account
Services to any party of its choosing after providing no less than thirty (30) days’ notice to the Account
Holder. Should the Account Holder not wish for its Personal Information to be shared any such
assignee it may terminate this Agreement during such notice period. The Account Holder shall not be
entitled to assign its rights in respect of the Account Services.
18. Indemnity
The Account Holder agrees and undertakes to keep Paytend and or BlockBlitz indemnified against all
actions, claims, costs, expenses and damages brought against or suffered by Paytend and or
BlockBlitz arising from a breach by the Account Holder of these Terms and Conditions. Paytend
agrees to keep the Account Holder indemnified against a breach by Paytend of these Terms and
Conditions.
19. Waiver of Remedies
No forbearance, delay or indulgence by Paytend in enforcing these Terms and Conditions shall not
prejudice or restrict the rights of Paytend nor shall any waiver of its rights operate as a waiver of any
subsequent breach.
20. Complaints
If Paytend do not deliver the standard of service expected, or if BlockBlitz has made a mistake, please
provide your feedback using one of the methods described below. Paytend takes your opinions and
complaints seriously and will investigate the situation and, if necessary, set about putting matters right
as quickly as possible. In addition, Paytend will take steps, where appropriate, to prevent a
recurrence. Paytend operates a complaints management policy and procedure that aims to ensure all
complaints are dealt with fairly, consistently, and promptly.
20.1. Making a Complaint
If you are dissatisfied with or have a complaint about the Account Services provided by Paytend or the
BlockBlitz Services provided by BlockBlitz in connection with the Account Services, you should let us
know so that we can try and put things right. Also, by telling us where you think we have failed, we will
be able to provide you with a better service in the future. A complaint can be made by contacting
Paytend by contacting Paytend’s Customer Support.
20.2. Handling your complaint
Paytend has internal policies in place to address how complaints are managed. Once Paytend have
received your complaint, we aim to resolve the issue as quickly as possible and in a consistent
manner. Your complaint will be promptly acknowledged and investigated by the Complaint’s
Management/ Compliance Officer who is independent from Paytend day to day business functions
and will be able to impartially investigate the circumstances giving rise to the complaint. If your
complaint is relating to the actions of the compliance function of Paytend, it will be passed for
investigation to an alternative senior manager that is not linked to the compliance function.
In conducting the investigation, the individual handling your complaint may contact you to request
additional information which may be required to resolve the complaint. We may also, from time to
time, get in touch to update you with our progress.
Upon completion of any investigation, we will provide you with correspondence confirming the same.
In case of a payment services related complaint, the company will comply with the relevant provisions
imposed by the Central Bank of Bahrain including all requirements to report or communicate
information related to the complaint in the appropriate manner to necessary authorities. Paytend will
also maintain records of the complaints it receives, and the measures taken for their resolution.
21. Dispute Resolution
Any dispute arising out of or in connection with this agreement, including any question regarding its
existence, validity or termination, including the questions of the rights and obligations of the Account
Holder or Paytend or BlockBlitz shall be referred to and finally resolved by arbitration administered by
the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the
Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are
deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore
and the Tribunal shall consist of 1 arbitrator. The language of the arbitration shall be English, and the
governing law of the arbitration agreement shall be the laws of England and Wales.
22. Governing Law
These Terms and Conditions shall be construed in accordance with and governed by the Laws of the
England and Wales
23. Customer Agreement
By applying for and accessing the Account Services the Applicant and/or Account Holder
acknowledges that (i) that s/he has read, understands and agrees to be bound by these Terms and
Conditions without limitation, and (ii) in the event of a dispute, the Applicant and/or Account Holder
agrees that the application for and accessing the Account Services shall be deemed consent with
equal effect to having the Account Holder’s signature hereon.